We are happy to offer our customers a variety of shipping and delivery options for your orders.
We offer our standard shipping for those supporters that don't require their orders urgently.
• Your order will be dispatched within 1-5 business days after placing your order.
• You will receive a email with a tracking number to track you shipment once dispatched.
• Available only for orders within Australia.
• Cost for this service is a flat rate of $15.00 Australia wide.
We are happy to ship orders to our New Zealand supporters .
• Your order will be dispatched within 1-5 business days of receiving your order.
• Australia Post International have advised that the delivery timeframe will be 7-10 business days from dispatch.
• Cost for this service is a flat rate of $30.00 New Zealand wide.
Please note that each individual country has different customs and duties charges, it will be the responsibility of the receiver to pay for these charges. Product may not be released by the relevant local authority until these charges are paid. It may be beneficial to clarify with your local authorities about these charges before placing your order.
HOW WILL MY ORDER BE DELIVERED?
All of our orders are delivered using a variety of Australia Post services (Ph 13 76 78).
CAN I TRACK MY ORDER?
Yes, when your order is dispatched you will receive an e-mail with tracking details for your order, please use this to track your order through the appropriate courier service.
DO I HAVE TO BE HOME TO RECEIVE ORDER?
No you don’t, our courier partners will leave a card explaining how you are able to pick up your order or to arrange re-delivery, please use the details on the card to arrange for this to take place. In the majority of cases your order will be taken to the nearest Post Office.
CAN I PICKUP MY ORDER FROM YOU?
Unfortunately we are unable to offer this service at this time.
CAN I HAVE MY ORDER DELIVERED TO A DIFFERENT ADDRESS FROM MY BILLING ADDRESS?
Yes. During the checkout process you will be given an option to include a different billing & shipping address. These options include to your work address (please ensure you put floor numbers and company name in the delivery). We are able to utilise parcel lockers via Australia Post and 7/11 stores for added convenience, please visit Auspost.com for information on this service.
IS MY ORDER INSURED?
No orders are not insured, however a tracking number is provided when your order is dispatched so that you can monitor the progress of your order at all times.